What is the MOQ for Shenbai cranes?

The minimum order quantity is 1 unit. We support single-unit purchases for sample orders and offer volume discounts for fleet orders of 5+ units.

Which emission standards do your cranes comply with?

Shenbai cranes are available in Euro II, Euro III, Euro IV, Euro V, and Euro VI emission standards. We can configure the chassis and engine to match your country's specific emission requirements.

What is the warranty period for Shenbai cranes?

We provide a standard 12-month or 30,000 km warranty (whichever comes first) covering the crane upper structure. Extended warranty packages are available upon request. Chassis warranty follows the original manufacturer's terms.

Can you customize cranes for special requirements?

Yes. Shenbai offers full customization services including custom boom length, special chassis configurations, left-hand or right-hand drive, custom paint colors and logos, and OEM/ODM manufacturing. Contact our sales team for detailed customization options.

What is the typical delivery time after order confirmation?

Standard models: 15-25 working days after order confirmation. Customized configurations: 30-45 working days. We maintain stock of popular models for faster delivery.

Which shipping methods do you support?

We support sea freight (bulk carrier, container, RoRo), rail transport for CIS countries, and road transport for neighboring countries. FOB, CIF, CFR, and DDP trade terms are all available.

Do you provide after-sales service and spare parts?

Yes. We provide comprehensive after-sales support including remote technical guidance, video-based troubleshooting, and a complete spare parts supply chain. Key components use internationally sourced hydraulic systems for easy local servicing.

What is the difference between straight boom and knuckle boom cranes?

Straight boom (telescopic) cranes offer greater reach and lifting capacity, ideal for construction sites and open areas. Knuckle boom (articulating) cranes provide superior flexibility in confined spaces, can fold compactly, and are preferred for urban applications and truck-mounted installations where space is limited.

Which chassis brands are compatible with Shenbai cranes?

Shenbai cranes are compatible with all major Chinese and international chassis brands including Sinotruk HOWO, Shacman, Dongfeng, FAW J6/FAW J7, Foton, ISUZU, and Mercedes-Benz. We can mount our cranes on customer-supplied chassis or provide complete truck-crane units.

How do I get a quotation for Shenbai cranes?

You can request a quotation through our website contact form, email us at export@howocrane.com, or use the live chat feature. Please specify the crane type, tonnage, boom configuration, chassis preference, and destination country for an accurate quote.

Refund Policy

Refund and Return Policy

Last updated: September 2026

Hubei Shenbai Automobile Group is committed to delivering high-quality special purpose vehicles with full after-sales support.

1. Order Terms

All orders are confirmed through signed purchase contracts specifying product configuration, pricing, payment terms, delivery schedule, and warranty conditions.

2. Quality Guarantee

All products are manufactured under ISO 9001 quality management standards. Warranty coverage applies to manufacturing defects in materials and workmanship, as specified in the purchase contract.

3. After-Sales Support

Technical consultation and remote troubleshooting
Spare parts supply with fast international shipping
On-site service where applicable
Remote technical guidance via video call

4. Claims and Resolution

Due to the customized nature of commercial vehicles, standard retail return policies do not apply. Any quality-related claims will be assessed and resolved according to the purchase contract terms. We prioritize long-term partnerships and will work with customers to reach a fair resolution.